Return and Refund Policy

Last updated: October 5, 2026

At Welloak, we want you to have a positive shopping experience. This policy explains our return, cancellation, and refund procedures.

Returns

You may request a return within 14 days of delivery of your order.

To request a return, please contact us at welloak.co@gmail.com before sending any item back.

To be eligible for a return, the item should be in its original condition, with its original packaging where applicable, and should not have been unnecessarily used, damaged, or altered beyond what is necessary to inspect the product.

Please do not send an item to any address unless we have provided return instructions.

Return requests may be subject to applicable product-specific conditions and applicable law.

Return Shipping

Unless otherwise required by applicable law or stated for a specific product, the customer is responsible for the cost of return shipping.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• the item arrives damaged;

• the item is defective;

• you received the wrong item; or

• the item does not match your order.

Please contact us at welloak.co@gmail.com and include your order number and, when applicable, photographs or other information showing the issue.

We will review the issue and determine the appropriate resolution.

Lost or Undelivered Orders

If your order does not arrive or appears to have been lost during delivery, please contact us at welloak.co@gmail.com with your order number.

We will review the available shipping and tracking information and help determine the appropriate next steps.

Order Cancellations

You may request cancellation of an order while the order has not yet been fulfilled.

Once an order has been fulfilled or shipped, cancellation may no longer be possible. In that case, the order may be subject to our return policy.

To request a cancellation, contact us as soon as possible at welloak.co@gmail.com and include your order number.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. This may include personalized or made-to-order products, perishable goods, or products subject to other applicable legal exceptions.

Any applicable product-specific return restrictions will be communicated where required.

Exchanges

We do not offer a general exchange program.

If you receive a damaged, defective, incorrect, or otherwise problematic item, please contact us so we can review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

If you believe you are entitled to a refund and have not received it, please contact us at welloak.co@gmail.com.

Contact Us

If you have any questions about returns, cancellations, refunds, damaged items, or your order, please contact us at:

welloak.co@gmail.com