Shipping policy

Shipping Policy

Last updated: October 7, 2026

At Welloak, we aim to make shipping as simple and transparent as possible. Shipping options, costs, and estimated delivery times may vary depending on the product and destination.

Shipping Destinations

Welloak currently focuses on serving customers in the United States.

Shipping availability may vary by product and destination. Available shipping options will be shown at checkout when you place an order.

Shipping Costs

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

From time to time, Welloak may offer free shipping or other shipping promotions on selected products or orders. Any applicable offer will be displayed on the website or at checkout.

Processing Times

Orders are processed after payment has been successfully received.

Processing times may vary depending on the product, supplier, order volume, and other circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

Delivery Times

Estimated delivery time: 6–12 days.

This is a general estimated delivery range for orders shipped to the United States. Actual delivery times may vary depending on the product, shipping method, destination, carrier, and other circumstances.

Any estimated delivery timeframe shown on the product page or at checkout is an estimate and is not a guarantee of delivery by a specific date.

Once an order has been shipped, delivery may be affected by circumstances outside our control, including carrier delays, weather, customs procedures, holidays, or other transportation issues.

Order Tracking

When tracking information is available, it may be provided to you after your order has been shipped.

Tracking information may take some time to become available or update after shipment.

Lost or Delayed Packages

If your order appears to be significantly delayed or has not arrived, please contact us at welloak.co@gmail.com with your order number.

We will review the available shipping and tracking information and help determine the appropriate next steps.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at welloak.co@gmail.com.

We cannot guarantee that an address can be changed after an order has been placed or shipped.

Multiple Products

If an order contains multiple products, items may be shipped separately depending on product availability, supplier, fulfillment location, and shipping arrangements.

You may therefore receive multiple packages for the same order.